Frequently Asked Questions (FAQ) – Shoper Express
Welcome to Shoper Express! Below are answers to some of the most common questions our customers ask. If you need further assistance, feel free to contact us, we’re always happy to help!
Orders & Shipping
1. How long does shipping take?
- United States: 7–14 business days
- International: 14–31 business days
Shipping times vary depending on your location and local customs processing.
2. Do you offer order tracking?
Yes! Once your order has been processed and shipped, tracking information will be uploaded as soon as possible. You can check your tracking details on our Track Your Order page.
3. How can I track my order?
You can track your order by visiting our Track Your Order page and entering your tracking number. If you haven’t received your tracking number yet, don’t worry—it will be sent to your email as soon as it’s available.
4. Do you ship internationally?
Yes! We offer worldwide shipping. However, international delivery times may take 14–31 days, depending on your country’s customs and postal service.
5. What should I do if my order is delayed?
If your order hasn’t arrived within the estimated timeframe, please check your tracking information first. If you still have concerns, contact our support team, and we’ll be happy to assist you.
Returns & Refunds
6. What is your return policy?
We accept returns within 30 days after delivery. The item must be unused, in its original packaging, and in the same condition as received. To initiate a return, please contact our support team for further instructions.
7. How do I request a refund?
If you received a damaged, defective, or incorrect item, please contact us within 30 days of delivery. We will review your request and process a refund or replacement if applicable.
8. Who covers return shipping costs?
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. In such cases, we will provide further instructions.
Payments & Checkout
9. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options. All transactions are encrypted for your safety.
10. Is my payment information secure?
Absolutely! We use secure encryption and trusted payment gateways to ensure your information is protected.
11. Can I modify or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us as soon as possible. We can only modify or cancel orders before they are processed and shipped. Once shipped, changes cannot be made.
General Questions
12. Do you offer discounts or promotions?
Yes! We frequently offer discounts and promotions. Sign up for our newsletter to stay updated on our latest deals.
13. What should I do if I receive the wrong item?
We sincerely apologize for any mistakes. If you received the wrong item, please contact us immediately with your order details and a photo of the item, and we will resolve the issue as soon as possible.
14. How can I contact customer support?
You can reach our support team through email or our contact form on our website. We aim to respond to all inquiries within 24 hours.